Prescription Benefit Solutions   Customer Service Highlights Patient satisfaction is our top priority. We offer: 9am-5pm EST assistance for primary patient contact Customer service representatives provide detailed account information and current status on patient prescriptions   Account Management We service our client accounts with care. We provide: Dedicated Account Manager for hands-on management of the prescription drug program Program implementation including comprehensive plan designs, patient eligibility verification and customized patient communication Performance review meetings are regularly conducted to help maximize your plan performance Direct Pharmacy Service is a Small Disadvantaged Business (SDB). Our SDB status enables us to assist companies in meeting their minority participation goals as outlined in most state and federal programs. Partnerships Through our innovative partnership agreements with industry leaders we are able to offer "best of breed" programs especially tailored to the needs of our clients. This allows us to provide superior customer service capabilities for our PBM programs. For More Information For more information on our prescription benefit management services and other programs, contact a Direct Pharmacy Service Account Manager.